![]() Red Hat Global Support Services uses the following definitions to classify issues:Ī problem that severely impacts your use of the software in a production environment (such as loss of production data or in which your production systems are not functioning). Red Hat recommends that you follow any Severity 1 and 2 online support case submissions with a phone call to your local support center. Following the online submission with a phone call can reduce response time as well as potential errors in the capture of information. ![]() ![]() Opening a support case online can make it easier to share technical data, error messages, and system information with your Red Hat Support representative. Red Hat Support Severity Level Definitions
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